State Farm® Insurance Agent Jim Franco
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Annamaria Rosas
February 6, 2024
"This is the place to go for All your insurance needs, they have the best customer service ever!! Tammy was the best!!"
"Thank you for your nice of review of Tammy !! She's an asset to Jim Franco's State Farm Agency. Thanks Again !!"
Andrew Goode
June 22, 2023
"They closed my policy of 6 years with 100% on time payments after requesting my updated license which I provided within 2 minutes of the request. They had 2 weeks to let me know they never received the updated license or at the very least say when my coverage would be falling off. I would never have found out til my next bill. I feel completely betrayed. I would have been screwed if something had happened. You cannot trust this company. Never ever do business here."
"Andrew Thank You !! for your feed back. I sincerely value it and appreciate it. I'm so sorry this happened. They say timing is everything. Unfortunately it didn't work out in this case. Once we received your information. A cancellation letter had been produced and mailed out. Once was received and reviewed your information it was reviewed by our Underwriting partners and a letter went out informing you to disregard our pervious cancellation letter. Again my sincere apologies !! If you would like to discuss this more please call our office at 214-358-3246. I would also like to Thank You for your Renters Policy. We sincerely appreciate your business."
Tina Downs
December 1, 2022
"This is by far the best and the customer service is always willing to answer my questions and help. Been with Jim Franco on and off for the past 8 years. Just overall a great group of people."
"Tina Thank You for the awesome review !! We value and sincerely appreciate your business !!"
Michael Cintron
July 13, 2020
"It’s rare to feel like you have a comfortable relationship with your insurance agent but Jim Franco is just that person. He personally checks in with his customers to ensure their coverage is optimized and he explains difficult policy language with ease and genuine interest. I’m confident I’m getting the right advice and proper coverage with Jim Franco and his expertise shows with every contact we make. Jim Franco will convince you that your relationship with your insurance company does not have to be cold and impersonal. We would have looked elsewhere a long time ago had that been the case. Instead, we’re glad for the advice and guidance and confident that we’re more than adequately covered and looked after. Thank you Jim!"
"Michael thank you for your kind review !! We sincerely value and appreciate your business !!"
Margarett Kizzee
June 11, 2020
"Was closed."
"Margarett I sincerely apologize for not being here to assist you. COVID 19 did force us to close our office for a period of time. We’re back in the office and would love the opportunity to assist you. Thanks !!"
Anaita santana
January 15, 2020
"Buen servicio"
"Gracias!!"
Greg Brott
July 24, 2019
"I have known Jim for over 20 years. He is a fantastic agent. I would recommend him to anyone looking for insurance!"
"Thank You Greg !!"
Linda Luttrull
February 15, 2017
"I have been with them almost 29 years and had to use service once and everything was done the way I wanted."
"Appreciate your business!!"
Jess
June 2, 2016
"I can't say enough good things about this State Farm location! The staff and services are wonderful! I wouldn't take my insurance anywhere else."
"Thank You Jess !! Thanks for your words !!"
Erik S.
October 13, 2015
"Been with Jim Franco State Farm for over 7 years with both Auto and Home policies. Never had any problems with a claim, on the contrary they are there to help. Staff are very helpful and courteous and can't say enough about them finding the best discounts for your coverage needs. Will be with them for years to come. Thanks Jim Franco, Tammy, Yurissa and anyone else I missed."
"Thank Erik it’s a pleasure being your State Farm Agent !!"